Questions we get asked

Because it is different. Everything is thrown, woven or poured by hand in small batches, so glazes pool differently and colours drift between runs. The photo shows one piece from one batch; yours will be recognisably the same thing, not identical to it.

Usually. Sold out means a maker reached the end of a batch rather than that we have dropped the line. Join the list and we email when a run lands — that is the only thing we use it for.

Sometimes. Several of our makers take commissions and a few will work to a brief. Email us with what you have in mind and we will ask them.

Orders leave us within two working days and arrive in two to three after that. Made-to-order pieces say so on the product page and take about ten working days.

Free over £75. Below that it is £4.95 anywhere in the UK. We ship to the EU at cost — the total is calculated at checkout.

Recycled straw board, paper tape and shredded card. No bubble wrap, no plastic pillows. Ceramics travel double-boxed.

Thirty days, unused and in its original wrap. Email us and we will send a return label. Commissioned pieces are the exception — those are made for you and cannot be returned.

Send us a photo and we will replace it or refund you, whichever you prefer. You do not need to send the broken piece back.

Most of the stoneware is — each product page says so under Care. Anything with a raw or unglazed foot should be washed by hand, and nothing with wood in it should go near a dishwasher.